Privacy Policy

1. Who We Are

Claris African Experience ("we", "us", "our") is a villa rental, property management and tours company based at Luma Plaza, Watamu Mall, Jacaranda Road, 80202 Watamu, Kenya. We can be reached at clarisafricanexperience@gmail.com or +254 797 373771.

2. What Data We Collect

When you use our website or contact us, we may collect:

• Contact information — name, email address, phone number
• Booking information — check-in/check-out dates, number of guests, special requests
• Technical data — IP address, browser type, referring URL, UTM parameters
• Communications — messages you send us via our contact or enquiry forms

3. How We Use Your Data

We use your data to:

• Respond to your enquiries and process booking requests
• Send you booking confirmations and related communications
• Improve our website and services
• Comply with legal obligations

We do not sell, rent or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

For visitors from the European Economic Area (EEA) or United Kingdom, our legal basis for processing your personal data is:

• Contract performance — to fulfil your booking request
• Legitimate interests — to respond to enquiries and improve our services
• Consent — where you have explicitly opted in (e.g. newsletter)

5. Third-Party Services

Our website uses the following third-party services which may process your data:

• Google Fonts — font delivery (Google LLC, USA)
• Cloudflare Turnstile — spam prevention on forms (Cloudflare, Inc., USA). See Cloudflare Privacy Policy
• Google Maps — embedded map on contact page (Google LLC, USA)
• Resend / SMTP — transactional email delivery

6. Data Retention

We retain your enquiry and booking data for up to 3 years for operational and legal compliance purposes. You may request deletion at any time (see Section 8).

7. Cookies

We use a session cookie to maintain your browsing session. This cookie is essential for the website to function and is deleted when you close your browser. We do not use tracking or advertising cookies.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing
• Data portability

To exercise any of these rights, contact us at clarisafricanexperience@gmail.com. We will respond within 30 days.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted database connections, secure HTTPS transmission and access controls on our admin systems.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact

If you have questions or concerns about this Privacy Policy, please contact us:

Claris African Experience
Luma Plaza, Watamu Mall, Jacaranda Road
80202 Watamu, Kenya
clarisafricanexperience@gmail.com
+254 797 373771